A positive experience is the distinguishing factor in sales and loyalty
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Overview [1] [2] [3] A tremendous opportunity to optimize user experience
With all these choices, what makes a consumer choose one product over another?
The most important aspect of any sale is a positive experience for the customer. That positive experience starts from the first "prospect touchpoint" and continues until it culminates in a sale. At this point, the "prospect touchpoints" become "customer touchpoints," such as implementation of the product, shipping, user experience, support, and so on.
If these components provide for a highly positive experience, it will make the brand and product successful, and the impact of competition will usually decrease.
